Policies, Requirements & Agreement
Suburban Paws Boarding Policies & Requirements

1. Vaccination Requirements: Rabies, Distemper & Parvovirus & Bordetella vaccines are required & proof of current vaccinations is required prior to boarding. Although the bordetella vaccine will not prevent your dog from getting kennel cough (it is caused by a wide variety of bacterial & viral agents, only one of which is the Bordetella bronchiseptica bacteria which does not provide protection from them all) if contracted, the vaccine will lessen & shorten the symptoms. Most episodes of kennel cough are not serious & resolve without treatment. Puppies & immunocompromised pets are most susceptible to Kennel Cough.
2. Flea & Tick Meds Requirement: All dogs/cats must be on YEAR ROUND flea & tick preventative & be free of worms or other transmissible parasites to be accepted for boarding. If a pet is found to have any of these they will be treated at their owner's expense.
3. Health Requirement: Please ensure pets are in good health with no contagious conditions before boarding.
4. Temperament Requirement: I only accept dogs that are social & enjoy the company of other dogs. Aggressive or anti-social dogs are not a good fit for this type of environment. I can not accept dogs with aggressive behaviors or dogs who suffer from severe separation anxiety. You may choose to utilize our home visit service; I can recommend a facility that will board your dog or you may locate one on your own.
5. Spay/Neuter Requirement: Pets must be spayed/neutered by 9 months of age as not altering pets increases the risk of behaviors such as aggression, dominance, marking & mounting that can lead to fights &/or injuries. THIS IS FOR ALL DOGS SAFETY. Some exceptions may apply depending on circumstances.
6. Contracting Illness: Certain vaccinations only protect against severe symptoms of illness such as Bordetella. There is always a possibility in a boarding environment of contracting colds, kennel cough &/or other viruses not covered by vaccines.
7. Size/Temperament/Limits: I care for dogs of various sizes & breeds. Dogs are grouped by size & temperament. Due to space limitations I cannot accommodate giant breeds.
8. Dirty Dogs: Dogs get outdoor & indoor playtime & may get dirty. If this presents a problem, please inquire about grooming.
9. Injuries: There are inherent risks when dealing with animals who behave on instinct. Dogs mingle only when supervised. All dogs are screened for aggression, but fights can & will still occur even with non-aggressive dogs. Every dog has the potential to bite - if & when depends on their bite threshold. There is also inherent roughhousing in play & the possibility for injury to occur during play sessions. If you prefer for your dog not to socialize with other pets – you must inform us ahead of time.
10. Veterinary Care: If your pet becomes injured/ill, I will use reasonable discretion in seeking veterinary care, administering medicine, or providing necessary care to your pet. Owner shall pay all expenses. I reserve the right to take pets to any veterinarian I choose for treatment.
11. Medication: Please provide any medication pets need during their stay labeled with dosage/instructions.
12. Food: Please provide pet's food in SEALED STORAGE labeled with name & instructions
13. Personal items:
NO BEDS (blankets or items of clothing are acceptable)
NO BOWLS
LABEL ALL BELONGINGS with name & instructions.Please bring food in sealed ziplocs or containers with name & feeding instructions. We have all the clean beds, blankets, toys & dinnerware they will need. Please help us conserve space!
AVOID LARGE CONTAINERS (our storage space is limited)

PAYMENT & RESERVATION POLICIES

1. Paperwork/Forms: PLEASE! Be sure to complete all forms prior to dates of service IN FULL! Do not leave information missing.
2. Payment: Payment due at or before start of services. $30 fee on returned checks. Cash, Check, Credit & Debit accepted.
3. Rate: Fees are based on a DAILY rate. Full daily rate is charged the day services start regardless of start time. Full day will not be charged on the date services end if pick up time is before 12 noon.
4. Holidays: For services rendered on holiday days, an additional $25 fee applies. Recognized Holidays are: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
5. Cancellations with less than 1 week’s notice are subject to payment in full for the reserved dates.
6. Late Payments: Past due balances are subject to a late fee of $15 every 15 days overdue. Returned checks will incur a $30 fee in addition to any bank fees. Clients with excessive late payment/returned payments will be required to provide alternate method of payment in advance.


ON-PREMISES POLICIES

1. Hours of operation
Check-ins & check-outs are BY APPOINTMENT:
MON-SAT: 7-9am & 330-530pm
Sundays: CLOSED TO PUBLIC
Special accommodations must be requested in advance & may incur an additional fee. Late fees are applied for those that arrive outside our hours of operation.
2. Check-in/Check-out: PLEASE! Make an appointment for pickup/drop-off at least 48 hours prior. Please adhere to your appointment time for pick-up/drop-off as having visitors requires that we contain dogs on premises for safety & ease & activities are on hold until your departure. We schedule everything very specifically so as to avoid stressing dogs, disturbing neighbors & interrupting activities. We are CLOSED between 930-4 & CLOSED SUNDAY & will not be available.PLEASE arrive at your appointed time for check-in/check-out. If you are running late please let us know immediately so we don’t contain dogs any longer than necessary. If you are late, you are holding up activities, disrupting grooming, napping, &/or feeding & delaying appointments scheduled after yours. We accommodate one client at a time for safety & minimal stress. Late arrivals without notice or approval will be charged a late fee of $35. If you are within a 15-mile radius & would like to utilize our transport service, please ask.
3. PLEASE NOTE: We are not a kennel & dogs are free throughout the premises. We schedule meet & greets/tours on days when visitor numbers are at a minimum. This is in order to avoid disrupting our camp schedule, maintain harmony on our premises & to minimize stress. We cannot guarantee an appointment for meet & greets for last minute bookings. All pets are contained temporarily when visitors come.
4. Visiting With Children: When visiting for pickup/drop-off, please DO NOT bring young children with you. NOT ALL DOGS ARE CHILD FRIENDLY & the dogs that board here are our responsibility. Please do not make your children our responsibility as well.
5. Interacting with Dogs: Please DO NOT interact with any dogs on the premises WITHOUT express permission. Though all of our visitors are dog-social not all are good with strangers or certain people.
6. On Premises rules: Resident & visitor dogs on premises are contained temporarily when visitors arrive for safety, security & to minimize stress & overstimulation. Please respect that dogs are waiting to return to activities & arrive on time.
7. Entering the property: When entering with your dog, please DO NOT enter or open any gates/doors without permission until you are let inside. Dogs are present on the premises at all times & I take every precaution to ensure their safety. Once inside, please unleash your dog so they are free to explore & move freely without tension or crowding. PLEASE be sure to quickly close any doors or gates behind you when entering or exiting. DO NOT leave any doors or gates ajar for dogs to dash out.
8. Parking: PLEASE park on OUR property. If there is room you may pull into the driveway. We aim to create as little disruption or disturbance to our neighbors as possible.

OTHER SERVICES & INFORMATION

Grooming We offer full service grooming for BY APPOINTMENT. We also offer exit grooming for boarders that MUST BE BOOKED AT TIME OF BOARDING RESERVATION. Please inquire for current rates.


Transport
$30 (one way) LIMITED AVAILABILITY Time transporting takes away from time with dogs, affects scheduling & adds fuel costs & mileage. Transports are available for extenuating circumstances only depending on availability & location.

Consideration for our Neighbors
Please observe our policies for the consideration of our neighbors including noise & respect for their property. This means:
KEEPING DOGS ON LEASH to avoid running into neighbors property
CURBING YOUR DOG & picking up after them
SAYING GOODBYES BEFORE entering to avoid working up both yours & other dogs
MINIMIZE BARKING/NOISE DISTURBANCE from dogs on premises. Make check-in/check-out brief - if you need to speak with us please arrange time beforehhand or you may text/call/email.
PARK ON OUR PROPERTY ONLY - IN or IN FRONT of our driveway if no other spots are available.
PLEASE TEXT UPON ARRIVAL & wait in your car for our reply. If your dog barks in anticipation please keep car windows closed so as not to disturb our neighbors.

Any questions, comments, suggestions are always welcome. We are also happy to offer guidance or help you through any challenges with your pet where we can.

Please text us at (516) 633-8645 or email us at suburban@gmail.com with any you may have.

For scheduling, invoicing & pet records please register or sign in to our portal page at:

https://suburbanpaws.petssl.com/account

We thank you for your cooperation in maintaining a low stress environment for our guests & respecting our personal time. Should you have any questions please don’t hesitate to reach out.



SPI agreement Boarding/Pet Sitting Agreement
THIS BOARDING/PET SITTING AGREEMENT (the "Agreement") is made & entered into as of the date below by & between SUBURBAN PAWS, INC. & IT'S OWNERS/AGENTS & Signatory ("Pet Parent").

1. SPI arranges for temporary pet boarding & related services in the comfort of SPI's private home. Pet Parent hereby engages SPI to arrange for the care of his/her pet(s) by SPI on the terms set forth in this Agreement & in any supplemental pet information or reservation forms provided in connection with this Agreement.
2. Pet Parent represents & warrants to SPI that as of each date on which he/she leaves a pet with SPI, & with respect to each pet (if more than one):
a. Pet Parent is the rightful owner or caretaker of the pet;
b. The pet is current on all required vaccinations & such other vaccinations as may be required by SPI (Pet Parent agrees to provide documents confirming such vaccinations if requested by SPI);
c. The pet is spayed or neutered if over 9 months of age as required by SPI;
d. Unless otherwise disclosed to SPI, the pet is housebroken &, to Pet Parent's knowledge, the pet is not prone to chewing, scratching, digging or other destructive behavior;
e. To Pet Parent's knowledge, the pet is free of fleas, ticks, worms & other insects & parasites, & the Pet Parent has taken reasonable action to ensure that the pet is free of fleas, ticks, worms & other insects & parasites;
f. To Pet Parent's knowledge, pet has no current illness or injury, except as has been disclosed to SPI
g. To Pet Parent's knowledge, the pet has not bitten, or exhibited other aggressive behavior, towards any person or animal.
3. Pet Parent agrees with respect to each pet to:
a. Provide a sufficient amount of pet food to feed the pet according to the pet's normal feeding schedule while in SPI's care;
b. Provide clearly marked medicine with instructions to SPI, if applicable, & Pet Parent hereby authorizes SPI to administer such medicine to the pet in accordance with such instructions;
c. Pay for any veterinary & related services needed while the pet is in SPI's care either through (i) prearrangement with the pet's regular veterinarian or (ii) providing a credit card number & billing authorization to SPI, & prior to any services being provided under this Agreement, & Pet Parent agrees to promptly reimburse SPI for the cost of any services not covered by such pre-arrangements for any reason.
4. Subject to paragraph 5 below, Pet Parent hereby authorizes SPI to seek veterinary care in the event a pet is injured or becomes ill while in SPI's care & to use their reasonable judgment in such situations. Pet Parent authorizes Pet’primary veterinarian to share the pet's medical records with SPI, &/or any emergency or other veterinary clinic as necessary to provide the best veterinary care for the pet under the circumstances
5. Pet Parent has provided SPI with a name & phone number for an emergency contact person. In the event a pet is injured or becomes ill while in SPI's care, if Pet Parent cannot be contacted, such emergency contact person is authorized to make all decisions regarding the extent of any medical treatment for the pet. In the event that neither Pet Parent nor the emergency contact can be contacted, SPI is hereby authorized to allow charges for emergency veterinary expenses & pet parent agrees to reimburse SPI for veterinary care of their pet.
6. Pet Parent acknowledges that he/she has been given the opportunity to meet SPI's owners & agents discuss care of Pet Parent's pets before approving SPI as a suitable pet-care service provider in Pet Parent's sole discretion.
7. Unless Pet Parent has otherwise instructed SPI to the contrary, Pet Parent acknowledges & agrees that Suburban Paws, Inc. is a place where animals co-mingle & that his/her pet may encounter & be allowed to interact & play with other dogs, cats & other pets & with people. Pet Parent further acknowledges that animals are unpredictable & that there is a possibility of injury to the pet or to another animal or a person. Pet Parent acknowledges & recognizes that there are inherent risks when dealing with animals & hereby waives & releases SPI from any & all liability of any nature. This includes any injury, death, sickness or damage pet may suffer during or after daycare or being boarded.
8. Pet Parent acknowledges that he/she is responsible for any harm caused by his/her pet while attending Suburban Paws, Inc. Pet Owner shall indemnify & hold harmless SPI against any & all claims made against SPI & any losses or damages of any kind suffered by SPI as a result of Pet Parents failure to inform SPI of any pre-existing condition the dog may have (such as illness or aggression problems). Pet Owner agrees to be solely responsible for any & all acts or behavior of the pet while in the care of SPI.
9. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PET PARENT (A) HEREBY RELEASES SPI, ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES & AGENTS, FROM ANY & ALL LIABILITY FOR ANY INJURY, ILLNESS OR DEATH SUFFERED BY THE PET WHILE IN SPI'S CARE, EXCEPT TO THE EXTENT SUCH ILLNESS, INJURY OR DEATH IS THE RESULT OF SPI'S INTENTIONAL MISCONDUCT; & (B) AGREES NOT TO INITIATE ANY LEGAL PROCEEDINGS AGAINST SPI WITH RESPECT TO SUCH RELEASED CLAIMS.
10. WITHOUT LIMITING PARAGRAPH 8 ABOVE, SPI'S AGGREGATE LIABILITY FOR FAILURE TO PERFORM UNDER THIS AGREEMENT OR ANY INJURY, ILLNESS OR DEATH TO A PET WILL BE LIMITED TO THE LESSER OF (A) THE COST OF THE STAY DURING WHICH THE FAILURE, INJURY OR ILLNESS OCCURRED OR (B) $500, whichever is less. IN NO EVENT WILL SPI BE LIABLE FOR SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THEIR POSSIBLE EXISTENCE.
11. PET PARENT WILL INDEMNIFY, DEFEND & HOLD SPI HARMLESS FROM & AGAINST ANY & ALL LOSSES, LIABILITIES, DAMAGES, FINES, PENALTIES & EXPENSES (INCLUDING ATTORNEYS' FEES) ARISING FROM OR RESULTING FROM ANY BREACH OF THE REPRESENTATIONS, WARRANTIES OR COVENANTS CONTAINED IN THIS AGREEMENT.
12. SPI may refuse to provide pet care services or arrange for any pet care services for any reason, in SPI's sole & absolute discretion.
13. Pet Parent agrees to pay all fees for services & other amounts owed under this Agreement. Payment in full for services is due when reservation is placed with SPI. Pet Parent agrees that any overages for a pickup day & time in excess of that reserved & prepaid, may be charged to the credit card on file or otherwise will be paid immediately upon return.
14. A 50% non refundable deposit is required upon booking. A additional cancellation fee will be charged for booked reservations that cancel less than 48 hours prior to reservation date.
15. Pet Owner acknowledges that if the pet is left at the Suburban Paws, Inc. facility for a period beyond reserved dates without contact from the owner, the pet will be considered abandoned & necessary steps will be taken to turn the animal over to the proper authorities.
16. The terms of this Agreement will govern any reservation form, pet information sheet, instructions from Pet Parent or other document relating to services to be provided by SPI.
17. This Agreement is governed by the laws of the State of New York, without regard to conflicts of law principles.
18. The consideration for this contract between the parties is the parties' agreement to be bound by this contract, the payment of fees for services & other mutual agreements & provisions contained in this contract.
19. If any provision of this Agreement is determined to be unenforceable, such provision will be deemed severed, & the remaining provisions of this Agreement will continue in full force & effect.
20. SPI will be deemed to have accepted this Agreement, without execution, upon the earlier of either SPI's acceptance of a reservation or Pet Owner's payment for services to be provided hereunder or the commencement of the actual provision of services hereunder, subject to SPI's right to refuse services to any person or animal.
21. Pet Owner authorizes this signed contract to be valid for future services by SPI.
22. This signed contract contains the entire agreement between SPI & Pet Owner pertaining to its subject matter. It supersedes all prior & contemporaneous agreements, representations, & understanding of the parties. No supplements, modifications or amendments of this contract shall be binding unless executed in writing by the parties. No waiver of any of the provisions of this contract shall be deemed or shall constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party making the waiver.

By signing this document, Pet Parent warrants the authority to enter into this agreement between the pet parent, & Suburban Paws, Inc. & it's owners/agents. Pet parent acknowledges to have read, understand & agree to the above terms of the Boarding Agreement & Policies


X____________________________________________________________________________________________________


Rev.3/ 2026


Visiting/on-premises policies
● PLEASE NOTE: We are not a kennel & dogs are free throughout the premises. We schedule meet & greets/tours on days when visitor numbers are at a minimum. This is in order to avoid disrupting our camp schedule, maintain harmony on our premises & to minimize stress. We cannot guarantee an appointment for meet and greets for last minute bookings. Boarding & daycare pets are contained temporarily when visitors come.

● MEETINGS, DROP-OFF's & PICK-UP's are outside only in order to avoid stressing or overstimulating dogs inside whose well being, safety & comfort are our responsibility & as a courtesy to our neighbors to avoid unnecessary disturbance. Please ask us for a virtual indoor tour.

​● PLEASE WAIT TO BE ADMITTED: When arriving with your dog, please do not open any gates/doors without permission until you are let inside. Dogs are present on the premises at all times & I take every precaution to ensure their safety. PLEASE be sure to quickly close any doors or gates behind you when entering or exiting. DO NOT leave any doors or gates ajar for dogs to dash out.

​● INTRODUCTIONS: We do not introduce pets in owner's presence as it can affect outcomes of introductions.

​​● RESIDENT & VISITOR DOGS: Please do not interact with any dogs on the premises. Though all of our visitors are dog-social, not all are friendly with certain adults or children.

​● NO CHILDREN ALLOWED: Please DO NOT bring young children with you. NOT ALL DOGS ARE CHILD FRIENDLY & the dogs that board here are our responsibility. Please do not make your children our responsibility as well.

​● RESPECT OUR ROUTINE: Resident & visitor dogs on premises are contained temporarily when visitors arrive, for safety, security & to minimize stress & overstimulation. Please respect that dogs are waiting to return to activities & arrive on time. For your pet's sake & the sake of visitors waiting, please make goodbyes brief & exit promptly.

​● BARKING; Dogs often bark until visitors depart. Please help reduce their stress & respect our neighbors by understanding that appointments & meetings must be during certain hours, must remain brief & may require entering, exiting or meeting by way of the dog yard.